Frequently Asked Questions
Find trust-worthy answers on all things mental health at Talkspace.
How is a Small Business plan different from a regular Talkspace subscription?
The primary difference is that Talkspace access is available free of charge to the eligible population of the organization.
How is pricing calculated for a Small Business plan?
The cost of the plan is based on the number of covered lives in your organization. Pricing is discounted above certain thresholds. The first 50 members are charged the standard business rate. The next 50 members are charged at a discount.
How is a Small Business plan different from an Enterprise plan?
Small Business plans are designed for the fastest possible sign-up process at a lower cost than a full Enterprise plan. Enterprise plans offer more robust business reporting and account-management options.
How long are the “live” therapy sessions?
At this time, live sessions are 30 minutes in duration.
What happens if our organization size increases during the year?
If your organization has grown to exceed 100 employees, send an email to customer-success@talkspace.com to update your capacity. Please note, as per the terms of service, that per-employee-per-month basis pricing is based on a good faith estimate of the total size of your organization. Talkspace retains the right to request an updated population total at any point during the contracted period. This is to ensure that we are accurately allocating and managing the case loads of our clinical provider network.
Can I see how my team is using Talkspace?
Per HIPAA guidelines, Talkspace cannot share PHI (personal health information), including names or other identifying information, of anyone using the platform.
How is a Small Business plan billed?
All plans require a minimum of a 1-year commitment. For convenience, Talkspace bills monthly and offers credit card payments through Stripe. Monthly receipts will be sent to the email provided during sign up.
What payment methods can be used?
For convenience, Talkspace bills monthly and offers credit card payments through Stripe. Monthly receipts will be sent to the email provided during sign up.
Can I test out Talkspace before purchasing a plan for my organization?
Short-term subscriptions for Talkspace are available at talkspace.com
Does my plan automatically renew?
Your plan will automatically renew unless you send an email to customer-success@talkspace.com to cancel at least 30 days prior to the renewal date. If canceled within the 30 days leading up to the renewal date, an additional 30-day period will apply.
Can I cancel my subscription?
The subscription requires a minimum 1-year commitment. Although we invoice monthly for your convenience, 12 months of payment are considered accounts receivable from time of purchase. After purchasing, your eligible population will have access to Talkspace therapy for the following 1-year period. You can elect to not renew the annual subscription if you provide at least 30 days notice prior to the renewal date by reaching out to customer-success@talkspace.com.
How do I change the administrator’s contact information?
To update the administrator’s contact information, send an email to customer-success@talkspace.com.
Are the number of monthly live sessions based on the calendar month or when an individual starts the program?
A member's live session credits begin on the day they register. For instance, on a 1-live session / month plan, a member that registers on April 13th will have until May 13th to use their first monthly credit. On May 14th, another live session credit becomes available but does not stack with previous credits.
Can additional live sessions be purchased by an employee?
Yes, members can choose to purchase additional live sessions at any time.
What if our employees have questions or need help?
Member questions should be directed to partners-support@talkspace.com.
What communication materials and support are included?
Access to the Talkspace communications portal will be shared upon purchase. The communications portal offers a rich library of marketing materials, educational assets, and research to share with your organization. Many materials in the communication portal are also customizable—you can use Adobe Suite programs to make modifications.
Is a Small Business plan the same thing as an EAP (Employee Assistance Program)?
No. EAPs are limited programs facilitated through a health plan. A Small Business plan offers Talkspace as a direct benefit to your employees free of charge, and provides therapy for as long as they need it, for the duration of your plan.
Can I use my insurance benefits with a business plan?
No. Although Talkspace works with many large insurers, these benefits are separate from the benefits of a Small Business plan.
Are my dependents covered under a Small Business plan?
Not at this time. If this feature would be of interest to your organization, contact customer-success@talkspace.com and let us know. We’d love to hear from you!
Is there a minimum age to use Talkspace?
Talkspace is available for individuals aged 13 and older.
Can we offer this to our international employees?
Yes, Talkspace is available for international users. Note that all therapists are US-based, and English is the only officially supported language at this time.
What languages are supported?
The Talkspace platform is only officially available in English. However, many of our therapists do speak other languages. The member and therapist can decide which language they would like to use when messaging.
When can employees enroll?
Once the keyword is active, employees can enroll at any time. There is no open enrollment period.
How do employees register their Talkspace account?
- Navigate to https://www.talkspace.com/smb
- Enter preferred email and org keyword
- Answer a few questions and get matched with a therapist
- Validate your email and finish account creation
Can I test enrollment?
No test accounts are available. If the administrator wants to create a real account, they can do so. Test or fake information should never be entered.
Who gets access to the communications portal?
The communications portal is designed to be a self-service resource for HR leaders (not for members). Materials can be edited with Adobe Suite programs to include the URL, plan details, logos, and internal contact info as needed.
How is the communications portal accessed?
The URL for the communications portal is comms.talkspace.com
, and the password is onlinetherapy.How should I communicate Talkspace to my employees?
We recommend sending an email on the day of launch so that any employees who need help can register right away. If there are common work areas, physical assets like posters can be great for additional promotion.
Who does the client contact for keyword updates (annual updates or more keyword choices)?
Keywords cannot currently be changed once purchased.
What happens if an employee leaves?
If a former employee is already registered, Talkspace will honor their account until a revalidation is required (typically 1 year from the date of initial registration).
What if no therapists are available?
Members will be sent an email as soon as they are matched with a therapist. Talkspace aims to have all members matched and begin their care journey within a few days from registration.
What if an employee can’t find a therapist they like?
Members can change their therapist within the platform at any time. For special requests, we recommend contacting support at partners-support@talkspace.com.
Can someone switch therapists?
Yes, see above.
How do live sessions work?
The live session credits are renewed monthly and will expire at the end of the month if not used.
Can an employee buy themselves more live sessions?
Yes, live sessions are available for purchase as a buy-up.
What if an employee already uses Talkspace?
Is parental consent required for those under 18?
Talkspace follows state guidelines for parental consent requirements of minors. If parental consent is required by the state, a parent/guardian will be asked to provide and upload an online recording of consent (by reading a script provided by Talkspace) and proof of identification. This online provision of consent and identification is digitally recorded and provided using Talkspace’s HIPAA-compliant app.
What if we want to offer Talkspace to more staff and/or dependents?
Contact customer-success@talkspace.com.
How and when do we renew?
Renewals are automatically set to one year from the initial date of purchase.
Why are there not more therapist options available?
Therapist options are displayed based on preferences as well as availability.
Who should I send eligibility files to?
Eligibility files are not required for clients with 100 or fewer employees.
Where can I find a product demonstration?
A short demo can be found on the communications portal, and/or you can refer to information and resources that were shared with you pre-purchase.
No. In order to access Talkspace, you must complete registration at the URL provided by your organization. After completing registration and creating an account, you can download and use the Talkspace app for ongoing therapy engagement.
Talkspace is optimized for Google Chrome. You will have the best Talkspace experience using this browser. Talkspace supports the latest version of all major browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, Apple Safari.You can always email partners-support@talkspace.com to get help, share feedback, or voice a complaint. You will receive a response within one business day.
Please refer to the steps here
.What is Talkspace?
Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence via private live sessions. Users can regularly message their dedicated therapist via text, voice or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week. Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people.Talkspace should not be considered for meeting requirements for employment, school enrollment, disability, or legal documentation.
Is the Talkspace service secure?
Yes. On the Talkspace platform, privacy and safety are always our first consideration. We deploy a variety of techniques to ensure that you and your data are always kept safe and confidential, and our technology is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA)
.All data is encrypted on the servers, and all communication between our software and the servers is encrypted. The Talkspace app requires you to enter your password and allows you to create a unique passcode for extra security. If you have a device that supports fingerprint authentication, we also have a feature that recognizes your fingerprint.
Is Talkspace confidential?
Yes. Talkspace will not share your information with your organization. In order to protect confidentiality according to HIPAA, we require all users to create a unique nickname during the registration process, which is only shared with their therapists.
You can determine whether you want your therapist to call you by your first name or nickname during therapy. While Talkspace will not share your information with your organization, we do require every user to submit emergency contact information, which is only accessed according to safety and reporting mandates.
Are Talkspace therapists licensed?
Absolutely. Talkspace has an extensive, nationwide network of thousands of licensed mental health providers, credentialed in accordance with NCQA standards. All Talkspace therapists have been carefully vetted and trained on the platform, and have an average of 7-10 years of experience, post-supervision, providing therapy.
How does Talkspace ensure that their therapists are high-quality?
Talkspace constantly monitors both engagement quality and clinical outcomes to ensure that all of our users are receiving the best possible care. By tracking this data, we are able to strengthen our matching process to ensure that you will be matched with a therapist who will support you in making the greatest progress. Not only are all of our therapists rigorously vetted, but every therapist who is part of the Talkspace provider network undergoes an extensive onboarding process to ensure that they are able to apply their skills effectively to our digital platform.
Once I sign up for therapy, will I have the same therapist?
Yes. You will maintain an ongoing relationship with the same therapist unless you request a change.
How often should I contact my therapist?
We recommend openly communicating about your schedule and needs with your provider in order to figure out a pace that works best for both of you. The more consistently you schedule with your therapist, the faster you will develop an open, trusting dialogue. Sign up for daily reminders on your phone in the morning, afternoon, or evening.
How does messaging therapy work?
Messaging between users and Talkspace therapists is asynchronous, meaning that users and therapists do not communicate in real time. You can reach out to your therapist as often as you need to (and at any time of day), and expect to hear back from your therapist within one working day, during their business hours, five days per week. If your therapist is responding less frequently than daily/five days a week, please contact the Talkspace support team by submitting a request form.
Can I call or Skype my therapist if I want?
No. Communication between you and your therapist will occur via private messaging or live sessions on the Talkspace platform, as it is secure, confidential, and HIPAA compliant (unlike regular phone calls, Skype, FaceTime, Google Hangout, or other digital communication applications).
If my therapist doesn’t feel like a good match, can I get matched with a different therapist?
Yes. To switch therapists, please follow the steps below:
Desktop:
1. Log into the Talkspace website directly at www.talkspace.com using a web browser.
2. Once logged in, click on your username in the upper right corner of the screen.
3. This will bring up a new menu, on which you can click on "My Account."
4. In the “My Private Rooms” section, go to the row with the word “Therapist,” and click on “Change” found on the right side of that row. Keep in mind that you can choose whether to share your previous therapy notes/transcript with your new therapist.
App (For iOS/Android):
1. Log into the Talkspace app with your email address and password.
2. Once logged into their private room, you can select the menu icon, three lines on the left side of the screen, or slide to the right to find the menu where you can select "My Account" or "Settings".
3. On the My Account or Settings page, select “Change Therapist.”
4. Users can choose whether to share their previous therapy notes/transcript with their new therapist.
If you require assistance, you can submit a request form
, and the Talkspace support team will work with you to secure a new therapist. This can take up to three business days.What information is required in order to access Talkspace?
You will need to enter all required access and/or personal information asked on the platform.
Is the platform only available in English?
Services are delivered predominantly in English, but the Talkspace therapist network covers 32 different languages. Please note, that access to therapy in a language other than English is dependent upon therapist availability in your state of residence. If you are requesting therapy in an alternate language, we will work to meet your request while still adhering to the requirement that the therapist be licensed in their state of residence.
Most Talkspace therapists reside in U.S. time zones. However, international borders are not typically a barrier to receiving support. When matching you with a therapist, Talkspace will always try to address your country’s regulations in conjunction with the guidelines provided by the therapist’s state.
Who is eligible to use Talkspace?
Talkspace is available to individuals, ages 13+. The platform requires users to indicate their age and will provide an automated message and alternative resources if the user is ineligible. Depending on your benefits plan, your spouse, household partner and dependents also have access to Talkspace. Talkspace should not be considered for meeting requirements for employment, school enrollment, disability, or legal documentation.
Talkspace is available to LGSUHSD students, employees and their dependents, ages 13+. The platform requires users to indicate their age and will provide an automated message and alternative resources if the user is ineligible.
Talkspace should not be considered for meeting requirements for employment, school enrollment, disability, or legal documentation.
How much will Talkspace cost me?
You will be billed for Talkspace based on your behavioral health benefit coverage.
Can more than one person use the Talkspace voucher?
No. Each voucher is unique and can only be used once by the same individual.
Can Talkspace be used for relationship therapy?
Yes — Talkspace therapists can recommend relationship
(or couples) therapy when it is clinically appropriate. During Talkspace relationship therapy, the consenting participants (18+) and the therapist can view all exchanges. Requests for family and marriage therapy without a clinical assessment are not supported.Can I continue to use Talkspace after my pre-paid services have ended?
Yes. With a Talkspace self-pay plan, you can continue your relationship with your therapist after your benefit ends. Please submit a request form
to learn more about our subscription plans, discounts, and financial aid.Can I use Talkspace if my employer is requiring me to use EAP sessions?
If you are mandated to use EAP services by your employer, please contact your EAP directly. Talkspace cannot be used to fulfill any condition of employment.
How can someone under 18 use Talkspace?
Talkspace has taken all legal requirements into consideration to support users ages 13-17. Each U.S. state has different requirements regarding what age necessitates parental consent to start therapy. If parental consent is required by the state, a parent/guardian will be asked to provide and upload an online recording of consent (by reading a script provided by Talkspace) and proof of identification. This online provision of consent and identification is digitally recorded and provided using the Talkspace HIPAA compliant app. Please submit a request form
if you have any questions about the consent process.Are Live Sessions included?
Some therapy plans offer live sessions via video, audio, or chat. Discuss with your therapist if you are interested in this option. Psychiatry services are only available via live video. Live sessions can only be conducted through the Talkspace mobile app (iOS or Android).
Yes. All clients have access to a complimentary live video introduction (10-minutes) to meet their therapists in real time, and the LGSUHSD plan includes two 30-minute live video therapy sessions each month. Discuss with your therapist if you are interested in this option. Live video sessions can be conducted through the Talkspace mobile app (iOS or Android) or through the web on a supported browser.
What is a 'session'?
One session generally equals one week of Talkspace access and the ability to send unlimited messages to your therapist, or one completed live session (if live sessions are covered by your plan).
How does Talkspace handle emergencies? What if I am in crisis?
Talkspace is not a crisis hotline. Anyone requiring immediate assistance is encouraged to access emergency services (such as 911 or other resources), contact local authorities, or call the National Suicide Prevention Lifeline (988). Like face-to-face therapists, Talkspace therapists are individually licensed, follow clinical and legal protocols if a person is at risk of harming themselves or others, and are available at flexible hours per their posted availability calendars that all clients can access.
Support
How is a Small Business plan different from a regular Talkspace subscription?
The primary difference is that Talkspace access is available free of charge to the eligible population of the organization.
How is pricing calculated for a Small Business plan?
The cost of the plan is based on the number of covered lives in your organization. Pricing is discounted above certain thresholds. The first 50 members are charged the standard business rate. The next 50 members are charged at a discount.
How is a Small Business plan different from an Enterprise plan?
Small Business plans are designed for the fastest possible sign-up process at a lower cost than a full Enterprise plan. Enterprise plans offer more robust business reporting and account-management options.
How long are the “live” therapy sessions?
At this time, live sessions are 30 minutes in duration.
What happens if our organization size increases during the year?
If your organization has grown to exceed 100 employees, send an email to customer-success@talkspace.com to update your capacity. Please note, as per the terms of service, that per-employee-per-month basis pricing is based on a good faith estimate of the total size of your organization. Talkspace retains the right to request an updated population total at any point during the contracted period. This is to ensure that we are accurately allocating and managing the case loads of our clinical provider network.
Can I see how my team is using Talkspace?
Per HIPAA guidelines, Talkspace cannot share PHI (personal health information), including names or other identifying information, of anyone using the platform.
How is a Small Business plan billed?
All plans require a minimum of a 1-year commitment. For convenience, Talkspace bills monthly and offers credit card payments through Stripe. Monthly receipts will be sent to the email provided during sign up.
What payment methods can be used?
For convenience, Talkspace bills monthly and offers credit card payments through Stripe. Monthly receipts will be sent to the email provided during sign up.
Can I test out Talkspace before purchasing a plan for my organization?
Short-term subscriptions for Talkspace are available at talkspace.com
Does my plan automatically renew?
Your plan will automatically renew unless you send an email to customer-success@talkspace.com to cancel at least 30 days prior to the renewal date. If canceled within the 30 days leading up to the renewal date, an additional 30-day period will apply.
Can I cancel my subscription?
The subscription requires a minimum 1-year commitment. Although we invoice monthly for your convenience, 12 months of payment are considered accounts receivable from time of purchase. After purchasing, your eligible population will have access to Talkspace therapy for the following 1-year period. You can elect to not renew the annual subscription if you provide at least 30 days notice prior to the renewal date by reaching out to customer-success@talkspace.com.
How do I change the administrator’s contact information?
To update the administrator’s contact information, send an email to customer-success@talkspace.com.
Are the number of monthly live sessions based on the calendar month or when an individual starts the program?
A member's live session credits begin on the day they register. For instance, on a 1-live session / month plan, a member that registers on April 13th will have until May 13th to use their first monthly credit. On May 14th, another live session credit becomes available but does not stack with previous credits.
Can additional live sessions be purchased by an employee?
Yes, members can choose to purchase additional live sessions at any time.
What if our employees have questions or need help?
Member questions should be directed to partners-support@talkspace.com.
What communication materials and support are included?
Access to the Talkspace communications portal will be shared upon purchase. The communications portal offers a rich library of marketing materials, educational assets, and research to share with your organization. Many materials in the communication portal are also customizable—you can use Adobe Suite programs to make modifications.
Is a Small Business plan the same thing as an EAP (Employee Assistance Program)?
No. EAPs are limited programs facilitated through a health plan. A Small Business plan offers Talkspace as a direct benefit to your employees free of charge, and provides therapy for as long as they need it, for the duration of your plan.
Can I use my insurance benefits with a business plan?
No. Although Talkspace works with many large insurers, these benefits are separate from the benefits of a Small Business plan.
Are my dependents covered under a Small Business plan?
Not at this time. If this feature would be of interest to your organization, contact customer-success@talkspace.com and let us know. We’d love to hear from you!
Is there a minimum age to use Talkspace?
Talkspace is available for individuals aged 13 and older.
Can we offer this to our international employees?
Yes, Talkspace is available for international users. Note that all therapists are US-based, and English is the only officially supported language at this time.
What languages are supported?
The Talkspace platform is only officially available in English. However, many of our therapists do speak other languages. The member and therapist can decide which language they would like to use when messaging.
When can employees enroll?
Once the keyword is active, employees can enroll at any time. There is no open enrollment period.
How do employees register their Talkspace account?
- Navigate to https://www.talkspace.com/smb
- Enter preferred email and org keyword
- Answer a few questions and get matched with a therapist
- Validate your email and finish account creation
Can I test enrollment?
No test accounts are available. If the administrator wants to create a real account, they can do so. Test or fake information should never be entered.
Who gets access to the communications portal?
The communications portal is designed to be a self-service resource for HR leaders (not for members). Materials can be edited with Adobe Suite programs to include the URL, plan details, logos, and internal contact info as needed.
How is the communications portal accessed?
The URL for the communications portal is comms.talkspace.com
, and the password is onlinetherapy.How should I communicate Talkspace to my employees?
We recommend sending an email on the day of launch so that any employees who need help can register right away. If there are common work areas, physical assets like posters can be great for additional promotion.
Who does the client contact for keyword updates (annual updates or more keyword choices)?
Keywords cannot currently be changed once purchased.
What happens if an employee leaves?
If a former employee is already registered, Talkspace will honor their account until a revalidation is required (typically 1 year from the date of initial registration).
What if no therapists are available?
Members will be sent an email as soon as they are matched with a therapist. Talkspace aims to have all members matched and begin their care journey within a few days from registration.
What if an employee can’t find a therapist they like?
Members can change their therapist within the platform at any time. For special requests, we recommend contacting support at partners-support@talkspace.com.
Can someone switch therapists?
Yes, see above.
How do live sessions work?
The live session credits are renewed monthly and will expire at the end of the month if not used.
Can an employee buy themselves more live sessions?
Yes, live sessions are available for purchase as a buy-up.
What if an employee already uses Talkspace?
Is parental consent required for those under 18?
Talkspace follows state guidelines for parental consent requirements of minors. If parental consent is required by the state, a parent/guardian will be asked to provide and upload an online recording of consent (by reading a script provided by Talkspace) and proof of identification. This online provision of consent and identification is digitally recorded and provided using Talkspace’s HIPAA-compliant app.
What if we want to offer Talkspace to more staff and/or dependents?
Contact customer-success@talkspace.com.
How and when do we renew?
Renewals are automatically set to one year from the initial date of purchase.
Why are there not more therapist options available?
Therapist options are displayed based on preferences as well as availability.
Who should I send eligibility files to?
Eligibility files are not required for clients with 100 or fewer employees.
Where can I find a product demonstration?
A short demo can be found on the communications portal, and/or you can refer to information and resources that were shared with you pre-purchase.
No. In order to access Talkspace, you must complete registration at the URL provided by your organization. After completing registration and creating an account, you can download and use the Talkspace app for ongoing therapy engagement.
Talkspace is optimized for Google Chrome. You will have the best Talkspace experience using this browser. Talkspace supports the latest version of all major browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, Apple Safari.You can always email partners-support@talkspace.com to get help, share feedback, or voice a complaint. You will receive a response within one business day.
Please refer to the steps here
.Can I register for my Talkspace benefit using the Talkspace app?
What is a “voucher”?
A voucher is a unique alphanumeric code linked to each user on Talkspace. The voucher code can also be used as a reference if support inquiries are made.
I lost my voucher. What do I do?
You can submit a request form
to request assistance with your voucher code.How do I reset my password?
Desktop:
1. Visit this link
2. On the form on the middle of the page, enter your email address that was used to create your Talkspace account.
3. Wait to receive an email with instructions on how to reset your password.
Talkspace App:
1. Tap "Forgot Password?" and enter your email address that was used to set up your Talkspace account.
2. Wait to receive an email with instructions on how to reset your password.
What browsers are supported by Talkspace?
Talkspace is optimized for Google Chrome. You will have the best Talkspace experience using this browser. Talkspace supports the latest version of the following major browsers: Google Chrome, Microsoft Edge, Mozilla Firefox, Apple Safari.
Teenspace Community FAQs
For Teens:
How does Teenspace Community work?
Teenspace Community is an anonymous space where you can be honest, be vulnerable, and vent if you need to, while finding community with other teens who are working on their mental health in therapy. As a virtual safe space, Teenspace Community is available to you any time, day or night. That means you don't need to wait to give or receive support.
Everyday a new question drops, and you can answer the question and hear from others peers' experiences. Reflecting everyday helps you learn more about yourself and discover other ways to see things. You can also share support to others through comments and reactions, so you can boost their well-being and your own. In this space, you don’t have to worry about bullies, trolls, or parents. All members of the community are verified to be real teenagers in the US who are participating in Talkspace therapy, and have agreed to show up as their most authentic and kind selves. The space is created for teen-to-teen connections, but non-judgmental adult therapists keep an eye on things to ensure that participants follow the community guidelines established to keep things safe and supportive.
How do I access Teenspace Community?
Ensure you’re signed up with a valid Talkspace account.
Teenspace Community is a separate experience from therapy. However, to access this benefit you must be signed up with a Talkspace account. To navigate to Teenspace Community, tap the Teenspace icon on the navigation bar. If you’re a first time user, you’ll be prompted to set up your Teenspace profile. Please note, you will be completely anonymous in the Teenspace Community.
Teenspace Community is only available with specific plans, - reach out to your benefit provider to understand if you have access to Teenspace Community.
Are there any costs associated with Teenspace Community?
Teenspace Community is completely free if included in your therapy plan.
What should I do if I see an inappropriate post?
We strive to make Teenspace Community safe and supportive. If you see a post or comment that seems inappropriate, please report it. To report a post or comment, tap the “...” and select the option “Report post” or “Report comment.”
How do I add or delete a comment/post?
Once you post or comment in Teenspace Community, you can delete your post or comment if you choose to. To delete a comment or post, navigate to the “...” and select “Delete comment” or “Delete post”.
How can I change my display name?
To manage your display name, navigate to the Talkspace account settings.
How is anonymity maintained in the community?
We value anonymity in Teenspace Community. When you sign up, you’ll choose an anonymous display name or we use a unique generator to help you create one.
Can I participate in Teenspace Community if I’m not in therapy?
Teenspace Community is available to teens who are engaging in therapy with a provider on the Talkspace platform. To participate in Teenspace Community, first sign up for therapy, then you’ll be able to access this feature.
For Parents:
Is peer-to-peer support effective?
Research shows that structured peer support reduces depression, loneliness and anxiety. The proven advantages of online peer support communities include access to valuable social interactions, the positive effects of helping others, and the opportunity to express feelings to supportive peers outside of one’s usual community.
How does combining Talkspace therapy and Teenspace Community benefit my teen?
Combining virtual teen therapy with online peer support will provide comprehensive care to deliver better outcomes. When teens have access to both Talkspace therapy and Teenspace peer support they receive multi-modal connection and encouragement, at any time, on teen terms.
