Welcome to Talkspace
Carelon Wellbeing, including affiliated entities, has partnered with Talkspace to bring you convenient online therapy through text, audio, and video sessions as part of your Employee Assistance Program (EAP). Talkspace provides access to a licensed therapist anytime, anywhere and is confidential and secure.
Asynchronous messaging sessions*, as well as live virtual sessions, are available with Talkspace to eligible Carelon members (ages 13+). Up to 6 EAP sessions, per situation, per year, are offered to associates and their household members. Sessions are provided at no cost and are confidential.
Use my Employee Wellbeing Program Benefit1
Use my Employee Assistance Program (EAP)1
Use my Insurance Benefits
With asynchronous sessions, members and therapists do not communicate in real time. Members can send messages at any time and providers will respond during their working hours, 5 days per week.
Please contact Carelon at your EAP toll free number 888-275-0021 for questions or other resources.
For Carelon California members:
Carelon of California members can get free language assistance and interpreter services to talk to your doctor or to talk to a Carelon of California representative. For assistance and to get additional benefit information click this link.
To file a grievance with your health plan, Carelon of California members can click here.
For ages 12 and under, please contact Carelon of California at your EAP toll free number for access to Carelon of California’s telehealth providers.
Benefits of Talkspace
Modern mental health solutions
Teen therapy
Specialized therapy for
ages 13-17.
Psychiatry
Evaluations and psychiatric medication
management for ages 18+.
Online therapy
Online support from a
licensed provider.
Self-guided therapy
Our expert-created Talkspace Go app offers more than 70 clinically supported programs and weekly, therapist-led live classes that build emotional intelligence. In just a few minutes a day, self-guided programs address anxiety, burnout, depression, relationship and parenting challenges, and more.
How it works
Check insurance
We're in-network with many major plans, or pay out-of-pocket.
Get matched
Answer a few questions online and we'll match you with a licensed provider.
Start therapy
Communicate with your therapist through live sessions, messaging, or both.
Switch any time
If your first therapist isn't a fit, it's easy to select a new one, at no additional cost.
Do you still need help?
Do you still need help with a specific issue? Submit a request form
to get answers or share feedback.
